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Frequently Asked Questions
Do you provide OEM/ODM services? Can I customize my logo?
Yes, OEM/ODM services are available. We can apply your logo using laser engraving, screen printing, or custom label printing on the adapter.
How can I obtain a sample for testing?
We offer 1-3 free samples for performance testing once specific technical parameters are confirmed. Customers are only responsible for the shipping costs.
What is your quality control process?
Quality is our priority. We strictly control raw materials, ensure professional standards on the production line, and conduct 100% full testing on all products before final packaging.
What kind of warranty do you offer?
All our products come with a 24-month warranty. If any issues arise during this period, please provide detailed photos or videos, and we will provide appropriate after-sales solutions.
What safety protections are built into the adapters?
Our adapters are equipped with comprehensive protection systems including Over Current Protection (OCP), Over Temperature Protection (OTP), Over Voltage Protection (OVP), and Short Circuit Protection (SCP).
What are your accepted payment terms?
We accept various payment methods including L/C, T/T, Open Account transactions, Western Union, and PayPal.
Pirooz Power
