📋 Frequent Asked Questions
Q: Who are we as a manufacturer?
A: We are a leading and professional manufacturer specializing in cast resin transformers, oil-immersed transformers, pad-mounted transformers, and various types of substations since 2007.
Q: What international certifications do your products hold?
A: Our equipment holds international certifications including UL, CSA, IEEE, IEC, EUR, and DEKRA. We also maintain a CNAS certified testing center to ensure high-quality standards.
Q: Do you offer customized OEM and ODM solutions?
A: Yes, we provide fully customized solutions tailored to the specific technical requirements of our clients.
Q: What is the typical production lead time?
A: Lead times range from 4 to 12 weeks depending on complexity and order volume. Our annual output capacity reaches up to 20,000 MVA with a monthly production capability of 2,000 units.
Q: What kind of after-sales support is provided?
A: We offer 30-minute response times for inquiries, preliminary solutions within 2 hours, and a 48-hour on-site dispatch commitment if required, along with technical installation guidance.
Q: What is the standard warranty period?
A: We offer a standard warranty of 12 to 24 months from the date of commissioning or shipment, depending on the specific product line.